TRAVEL & HOSPITALITY

Protect Your Website, Mobile App, and APIs

Defend against ATO attacks, scraping, fake accounts, post-login account abuse, and fraudulent bot-led transactions—and streamline PCI DSS compliance.

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OVERVIEW

Protect against Cyberattacks and Improve Look-to-Book Ratio

Your customers’ journey starts long before they ever leave their house. As visitors navigate through your web-based and mobile applications, cybercriminals threaten to take over their accounts, steal PII and loyalty points, and make fraudulent purchases.

BENEFITS

Defend against Digital Fraud and Abuse

HUMAN ensures your web and mobile apps are protected from bad bot attacks, client-side threats, and account abuse without impacting user experience.

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Prevent Loyalty Point Abuse

Block malicious activity at- and post-login to prevent fraudulent account access and use of stored credit cards, loyalty points, or airline miles.

Improve Look-to-Book Ratio and Site Performance

Stop price scraping, login attacks, and bot traffic that skews look-to-book ratio, slows performance, and damages user experience.

Simplify Data Privacy and Compliance

Streamline compliance with PCI DSS requirements 6.4.3 and 11.6.1 and enable browser script use without risk.

SOLUTIONS

Protect Against Threats Throughout Your Customers’ Journey

HUMAN safeguards web and mobile applications from digital fraud and abuse in the travel and hospitality space. Customers can select modules based on the specific challenges they are facing.

Prevent Account Takeover

Prevent Account Takeover

Consumers store loyalty points, airline miles, and credit card numbers in their retail accounts, making them a prime target for fraudsters. HUMAN blocks automated credential stuffing and account takeover attacks—so accounts stay in your customers’ hands.
Stop Price and Product Scraping

Stop Price and Product Scraping

Competitors use bots to scrape travel and hospitality websites to undercut pricing and resell items for profit, harming your competitive strategy and decreasing look-to-book ratio. HUMAN defends against price and product scraping—so brands keep their competitive edge.
Prevent Account Fraud and Abuse

Prevent Account Fraud and Abuse

After cybercriminals gain access to an account, they can make fraudulent transactions with stored credit cards, loyalty points, or airline miles. HUMAN detects fraudulent post-login user activity within an account to remediate breached accounts before the point of transaction.
Comply with PCI DSS 6.4.3 & 11.6.1

Comply with PCI DSS 6.4.3 & 11.6.1

Retailers that process payments online must comply with PCI DSS requirements for payment page browser scripts (6.4.3 and 11.6.1). HUMAN simplifies compliance by auto-discovering client-side scripts, streamlining authorization and justification, assuring script integrity, and alerting to header changes.
Improve Look-to-Book Ratio

Improve Look-to-Book Ratio

Bot activity—malicious or otherwise—decreases look-to-book ratio, which can increase GDS booking fees. Unwanted bot activity taxes your bandwidth and slows website performance. HUMAN blocks unwanted bot traffic to improve conversions and save infrastructure and GDS costs.
Reduce Magecart Attack Risk

Reduce Magecart Attack Risk

Cybercriminals inject malicious code into websites’ client-side supply chain and skim buyers’ payment data from checkout forms. HUMAN reduces the risk of Magecart attacks by monitoring client-side scripts in every user session and proactively controlling access to sensitive form fields.
Stop Fraudulent Purchases

Stop Fraudulent Purchases

Cybercriminals use bots to validate stolen credit card numbers by attempting small purchases on hospitality sites. Bots are also used to hoard travel tickets for resale. HUMAN blocks carding, scalping, and inventory hoarding bots.

Customers Agree

Businesses in the travel and hospitality industry have benefited from HUMAN’s protection.

With HUMAN, our conversion rate of look-to-book search to booking went up about 20% almost instantaneously.

Head of DevOps
Hotel metasearch engine

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The benefit of turning on HUMAN was enormous in many ways beyond bot traffic mitigation. The response time for some pages improved by up to 200ms—a more than 50% reduction in page load time. The number of bot-related production outages dropped to zero.

Infrastructure lead
Online travel agency

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The solution pays for itself by reducing our risk from client-side data breaches and helping us avoid fines and the subsequent negative impact to our brand reputation.

CISO
Top five global airline

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We were able to transition from fighting bot attacks reactively to proactively leveraging the behavior-based capabilities of HUMAN and regain control of the customer experience of our service.

CISO
Leading food delivery service

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Connect with a HUMAN

Protect Your Website, Mobile App, and APIs

Protect against Cyberattacks and Improve Look-to-Book Ratio

Defend against Digital Fraud and Abuse

Prevent Loyalty Point Abuse

Improve Look-to-Book Ratio and Site Performance

Simplify Data Privacy and Compliance

Protect Against Threats Throughout Your Customers’ Journey

Prevent Account Takeover

Stop Price and Product Scraping

Prevent Account Fraud and Abuse

Comply with PCI DSS 6.4.3 & 11.6.1

Improve Look-to-Book Ratio

Reduce Magecart Attack Risk

Stop Fraudulent Purchases

Prevent Account Takeover

Stop Price and Product Scraping

Prevent Account Fraud and Abuse

Comply with PCI DSS 6.4.3 & 11.6.1

Improve Look-to-Book Ratio

Reduce Magecart Attack Risk

Stop Fraudulent Purchases

Customers Agree

With HUMAN, our conversion rate of look-to-book search to booking went up about 20% almost instantaneously.

The benefit of turning on HUMAN was enormous in many ways beyond bot traffic mitigation. The response time for some pages improved by up to 200ms—a more than 50% reduction in page load time. The number of bot-related production outages dropped to zero.

The solution pays for itself by reducing our risk from client-side data breaches and helping us avoid fines and the subsequent negative impact to our brand reputation.

We were able to transition from fighting bot attacks reactively to proactively leveraging the behavior-based capabilities of HUMAN and regain control of the customer experience of our service.

2023 Enterprise Bot Fraud Benchmark Report

PCI DSS 4.0: The Final Countdown with the PCI Dream Team

Why Account Security Doesn’t Stop At Login

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Protect Your Website, Mobile App, and APIs

Protect against Cyberattacks and Improve Look-to-Book Ratio

Defend against Digital Fraud and Abuse

Prevent Loyalty Point Abuse

Improve Look-to-Book Ratio and Site Performance

Simplify Data Privacy and Compliance

Protect Against Threats Throughout Your Customers’ Journey

Prevent Account Takeover

Stop Price and Product Scraping

Prevent Account Fraud and Abuse

Comply with PCI DSS 6.4.3 & 11.6.1

Improve Look-to-Book Ratio

Reduce Magecart Attack Risk

Stop Fraudulent Purchases

Prevent Account Takeover

Stop Price and Product Scraping

Prevent Account Fraud and Abuse

Comply with PCI DSS 6.4.3 & 11.6.1

Improve Look-to-Book Ratio

Reduce Magecart Attack Risk

Stop Fraudulent Purchases

Customers Agree

With HUMAN, our conversion rate of look-to-book search to booking went up about 20% almost instantaneously.

The benefit of turning on HUMAN was enormous in many ways beyond bot traffic mitigation. The response time for some pages improved by up to 200ms—a more than 50% reduction in page load time. The number of bot-related production outages dropped to zero.

The solution pays for itself by reducing our risk from client-side data breaches and helping us avoid fines and the subsequent negative impact to our brand reputation.

We were able to transition from fighting bot attacks reactively to proactively leveraging the behavior-based capabilities of HUMAN and regain control of the customer experience of our service.

Learn about travel and hospitality threats and protection

2023 Enterprise Bot Fraud Benchmark Report

PCI DSS 4.0: The Final Countdown with the PCI Dream Team

Why Account Security Doesn’t Stop At Login