- Human Defense Platform
This leading food delivery service was experiencing unusually huge spikes of unidentified traffic that overloaded its system. These spikes were ten times their normal peak traffic, which drew the attention of both the security and operations teams. Investigation of the traffic showed that many of the spikes were bot attacks originating from countries outside of the company’s service areas.
The bot attacks caused performance issues for its customers and restaurant partners, triggering service escalations and complaints. This affected the company’s brand reputation, customer loyalty and, ultimately, revenue.
To address the challenge, the security team started building a homegrown bot management system that relied on IP-based rules. The do-it-yourself approach consumed hundreds of hours and took resources away from other key infrastructure projects. Despite this effort, sophisticated bot attacks kept coming. This increased risk to the company’s revenue and reduced operational efficiency.