Package Plans

Plans to protect against sophisticated bots and fraud across the entire customer journey.

Advertising Protection
HUMAN Sightline Cyberfraud Defense
Client-Side Defense

  • Whether you are an ad platform or a publisher, HUMAN has the unique combination of solutions to meet your specific digital advertising protection needs.

    • Ad Fraud Sensor
      • Real-time post-bid fraud detection for desktop, mobile web, mobile in-app, CTV, and audio
      • Precise and deterministic decisioning on each tracked incident
      • Flexible integrations deliver detailed reporting via robust dashboard or data download for use within client systems
      • Dashboard and API deliver actionable insights, enabling analysis of aggregate trends, custom reporting, alerting, and visualizations
    • Ad Fraud Defense
      • Protect pre-bid inventory with real-time analysis of each bid request in 12ms or less
      • Pre-bid filtration of fraud across mobile, desktop, CTV and audio environments
      • Deterministic decisioning delivered automatically through API
      • Compare supply source compliance signals to a collection of industry standards
      • Flexible integrations deliver detailed reporting via robust dashboard or data download for use within client systems
      • Dashboard and API deliver actionable insights, enabling analysis of aggregate trends, custom reporting, alerting, and visualizations
    • Malvertising Defense

      Malvertising Defense for Platforms

      • Behavioral detection methodology actively scans for malicious activity
      • Landing page scans for extended protection against malicious activity beyond the ad creative
      • Continuously updated threat engine that keeps protection ahead of emerging malvertising threats
      • Easy Implementation via single-line of code and API seamlessly works in the background 
      • Dashboard providing aggregate trends, custom reporting, alerting, and visualizations of malvertising activity

      Malvertising Defense for Publishers

      • Behavioral detection methodology actively scans for malicious activity
      • On-page script provides protection for all ad units on page, including video units
      • Landing page scans extend protection against malicious activity beyond the ad creative
      • Continuously updated threat engine keeps protection ahead of emerging malvertising threats
      • Robust dashboard enables analysis of aggregate trends, custom reporting, alerting, and visualizations of malvertising activity
    • Ad Quality Defense

      Ad Quality for Platforms

      • Simple Integration via direct API
      • Pre-bid filtration for unwanted advertisers and creatives based on a host of quality parameters
      • Behavioral analysis used to identify unwanted creatives
      • Configurable user interface provides control over creative settings, rules and reasons for filtration

      Ad Quality for Publishers (add-on)

      • Simple Integration via site header JavaScript tag (same tag as Malvertising Defense)
      • Configurable user interface to set creative settings for 5,000 domains, creative IDs, or other parameters without impact to revenue
      • Advanced scanning of creatives and landing pages against quality standards
      • Pre-bid filtration for unwanted advertisers and creatives based on a host of quality parameters
    • Ad Click Defense
      • Advanced detections based on real-time behavioral analysis of the click event, predictive models, and 400+ algorithms
      • Classification identifies patterns such as automated clicking, click farms, or accidental clicks
      • Robust dashboard enables analysis of aggregate trends, custom reporting, alerting, and visualizations of click fraud activity
      • Real-time threat intelligence adapts to emerging click fraud schemes, maintaining proactive protection against evolving attack patterns

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    • Detection
      • Bot and automation
      • Attacker network grouping
      • Compromised credentials intelligence
      • Fraudulent flow
      • Profile deviation
      • Secondary detection
    • Response Actions
      • Default actions (block, password reset, challenge)
      • Custom actions (e.g., lock accounts, show alternative content, suppress ads)
      • Human Challenge (proprietary CAPTCHA-alternative)
      • Precheck (prefiltering of primitive bots)
      • Monetization of LLM scraping agents
    • Policies and Rules Management
      • Template policies
      • Self-serve custom policies/rules
      • List management
      • Case management
      • LLM, crawlers, and “good bots” management
      • Access token management
    • Dashboards and Investigation
      • Analyzer
      • Account activity timeline
      • AI insights
      • HUMAN Sightline Threat Tracker
      • Custom dashboards
      • Business insights
      • Credentials intelligence
    • Updates
      • Access to all updates
      • Automatic sensor updates
    • API Support
      • Custom action API
      • Data deletion API
      • Policies and lists API
    • Reporting
      • Template reports
      • Custom reports
      • Export to third-party storage or system
    • Deployment Options
      • Web application
      • Mobile SDK

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    • Core
      Summary

      Protection

      PCI DSS compliance functionality with requirements 6.4.3 and 11.6.1

      Features

      PCI DSS Req. 6.4.3 and 11.6.1

      PCI DSS compliance status dashboard

      Payment page script inventory with justification, authorization, integrity assurance, and change alerts

      Security-impacting header management and change alerts

      PCI DSS audit reports

      Automated script authorization policies for PCI DSS

      Mitigation and Granular Blocking

      Full Site Visibility and Control

      Investigation

      Script Analyzer (deep dive into scripts behavior)

      Payment page scripts

      Integrations

      Integrations with third-party tools (e.g., email, Slack, Jira, Splunk, DataDog, PagerDuty, and API)

      Outbound-only

      Support

      Essential Support

      Advanced Support

      Add-on

      Premium Support

      Add-on

    • Premium
      Summary

      Protection

      PCI DSS compliance functionality with requirements 6.4.3 and 11.6.1

      Script mitigation and granular blocking

      Payment page only

      Features

      PCI DSS Req. 6.4.3 and 11.6.1

      PCI DSS compliance status dashboard

      Payment page script inventory with justification, authorization, integrity assurance, and change alerts

      Security-impacting header management and change alerts

      PCI DSS audit reports

      Automated script authorization policies for PCI DSS

      Mitigation and Granular Blocking

      Automated mitigation policies

      Payment page scripts

      Automated allowlisting of script incidents and actions

      Full Site Visibility and Control

      Investigation

      Script Analyzer (deep dive into scripts behavior)

      Payment page scripts

      Integrations

      Integrations with third-party tools (e.g., email, Slack, Jira, Splunk, DataDog, PagerDuty, and API)

      Inbound & outbound

      Support

      Essential Support

      Advanced Support

      Add-on

      Premium Support

      Add-on

    • Elite
      Summary

      Protection

      PCI DSS compliance functionality with requirements 6.4.3 and 11.6.1

      Script mitigation and granular blocking

      Entire site

      Full client-side script visibility and control

      Features

      PCI DSS Req. 6.4.3 and 11.6.1

      PCI DSS compliance status dashboard

      Payment page script inventory with justification, authorization, integrity assurance, and change alerts

      Security-impacting header management and change alerts

      PCI DSS audit reports

      Automated script authorization policies for PCI DSS

      Mitigation and Granular Blocking

      Automated mitigation policies

      Entire site

      Automated allowlisting of script incidents and actions

      Full Site Visibility and Control

      Full site incidents, actions, and risk

      Full site script and domain inventory and monitoring

      Full site reporting (periodic reports, cookie reports)

      Alerting to risky script actions

      Investigation

      Script Analyzer (deep dive into scripts behavior)

      Entire site

      Integrations

      Integrations with third-party tools (e.g., email, Slack, Jira, Splunk, DataDog, PagerDuty, and API)

      Inbound & outbound

      Support

      Essential Support

      Advanced Support

      Add-on

      Premium Support

      Add-on

    Support & Services

    HUMAN provides three levels of support to best fit your needs. All customers can access Essential Support, which includes support resources 24 hours a day, 7 days a week. We will work with you to resolve issues based on severity and provide you access to Technical Account Management to get you up and keep you running. You can upgrade to Advanced Support for those looking for enhanced support or Premium for the highest level of coverage. The top two levels provide faster ticket response times, a Named Technical Account Manager, customized success planning, scheduled business reviews, and more.

    • Essential Support

      Priority Levels and Target Response Times

      Ticket Response Coverage

      24 x 7

      Severity 1 – Urgent Priority

      4 business hours

      Severity 2 – High Priority

      8 business hours

      Severity 3 – Normal Priority

      1 business day

      Severity 4 – Low Priority

      Prompt Response

      Communication Channels

      Ticket Support via Service Desk

      Email

      Zoom/Screen Share

      Slack

      Protection Support

      Bot Mitigation

      False Positives

      Captcha / HUMAN Challenge

      Mobile Apps and API: Protection, Onboarding, and Tuning

      Customer Success

      Onboarding, One domain or application

      Deployment

      Detection Optimization + Tuning

      Access to Ticketing Portal

      Account Team

      Technical Account Manager

      Pooled

      Onboarding Customer Success Engineer

      Pooled

      Security Analyst

      Pooled

      Account Manager

      Named

      Support Services

      Security Monitoring – Monitoring and mitigating threats

      Custom rules to mitigate attacks for customer-detected threats

      Root Cause Analysis

      On request – 2x/year

      Event Monitoring – Planned event monitoring. Adjust detection to an expected traffic spike.

      1x/quarter

      Custom Reports

      On request – 1x/quarter

      Automated data feed to customer infrastructure

      Post Onboarding Training

      Compliance Certification

      1x/year

      Health Check

      Add-On

    • Advanced Support

      Priority Levels and Target Response Times

      Ticket Response Coverage

      24 x 7

      Severity 1 – Urgent Priority

      1 business hour

      Severity 2 – High Priority

      4 business hours

      Severity 3 – Normal Priority

      8 business hours

      Severity 4 – Low Priority

      Prompt Response

      Communication Channels

      Ticket Support via Service Desk

      Email

      Zoom/Screen Share

      Slack

      Protection Support

      Bot Mitigation

      False Positives

      Captcha / HUMAN Challenge

      Mobile Apps and API: Protection, Onboarding, and Tuning

      Customer Success

      Onboarding, One domain or application

      Includes Customized Onboarding or unique requirements

      Deployment

      Detection Optimization + Tuning

      Success and Outcome Planning

      *

      Business Reviews

      Periodic Reviews

      *

      Access to Ticketing Portal

      Account Team

      Technical Account Manager

      Named*
      (Dedicated Available)

      Onboarding Customer Success Engineer

      Named*

      Security Analyst

      Pooled
      (Dedicated Available)

      Account Manager

      Named

      Support Services

      Security Monitoring – Monitoring and mitigating threats

      Custom rules to mitigate attacks for customer-detected threats

      Root Cause Analysis

      On request – 1x/quarter (debrief included)

      Event Monitoring – Planned event monitoring. Adjust detection to an expected traffic spike.

      1x/month

      Custom Reports

      On request – 1x/month

      Automated data feed to customer infrastructure

      Post Onboarding Training

      Compliance Certification

      1x/year

      Health Check

      Add-On

    • Premium Support

      Priority Levels and Target Response Times

      Ticket Response Coverage

      24 x 7

      Severity 1 – Urgent Priority

      30 minutes

      Severity 2 – High Priority

      2 business hours

      Severity 3 – Normal Priority

      4 business hours

      Severity 4 – Low Priority

      8 business hours

      Communication Channels

      Ticket Support via Service Desk

      Email

      Zoom/Screen Share

      Slack

      Protection Support

      Bot Mitigation

      False Positives

      Captcha / HUMAN Challenge

      Mobile Apps and API: Protection, Onboarding, and Tuning

      Customer Success

      Onboarding, One domain or application

      Includes Customized Onboarding or unique requirements

      Deployment

      Detection Optimization + Tuning

      Success and Outcome Planning

      *

      Business Reviews

      Periodic Reviews

      *

      Access to Ticketing Portal

      Account Team

      Technical Account Manager

      Named*
      (Dedicated Available)

      Onboarding Customer Success Engineer

      Named*

      Security Analyst

      Pooled
      (Dedicated Available)

      Account Manager

      Named

      Support Services

      Security Monitoring – Monitoring and mitigating threats

      Custom rules to mitigate attacks for customer-detected threats

      Root Cause Analysis

      Unlimited (debrief included)

      Event Monitoring – Planned event monitoring. Adjust detection to an expected traffic spike.

      Unlimited

      Custom Reports

      On request – 4x/month

      Automated data feed to customer infrastructure

      Post Onboarding Training

      Monthly Support & Detection Insight Report

      Compliance Certification

      1x/year

      Health Check

      1x/year

    * Revenue Minimums Required

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