- Human Defense Platform
- New York City
- San Mateo
- Washington DC
- Tel Aviv
Your online presence is your customers’ main engagement point with your brand, but the same tools used to attract them can invite a multitude of cyberthreats. Automated form fills, leads, and product page interactions wreak havoc on your CRM data, wasting valuable efforts following-through while skewing customer engagement models or production plans. Accurately identifying these threats make your models more effective.
The digital ecosystem is increasingly demanding stricter privacy protections, driving the importance and value of first party data. When bots submit fraudulent form fills using stolen PII or fake customer data, it puts companies at risk of privacy compliance and consumer trust issues. Preventing stolen PII from entering your dataset is crucial to maintaining compliance and preserving brand reputation.
Customers are increasingly expecting personalized or tailored experiences with your brand, but automated engagements can lead you down the wrong paths. Spammed comments and fake reviews create false pictures of customer opinions, meaning you may take efforts that push you away from rather than towards your customers. Personalized, opinion-based product and marketing decisions are effective only when coming from real humans.
AEG Presents was seeing invalid traffic for several notable music events. With HUMAN’s help, they reduced fraud by identifying fake impressions and optimized the marketing mix for subsequent campaigns.
“Overall, understanding the percentage of bot traffic coming from paid media channels helps AEG to plan as part of the marketing mix.”
Head of Media, AEG Presents
“As soon as we implemented threat detection measures and removed all the known fraud, the results were night and day compared to when we hadn’t noticed it.”Director, Programmatic & Analytics
Luxury auto brand suspected presence of fraudulent leads in its performance data. Using the HUMAN intelligence, the brand altered lead acquisition strategies and models to increase conversions.