Case Study

Top E-Commerce Retailer Prevents Credential Stuffing with HUMAN

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Company

This e-commerce retailer is one of the world’s largest sellers of photo, video, audio, and computer technology. Millions of audio and imaging professionals rely on its products to power their creative pursuits.

Challenge

This large e-commerce retailer was bombarded with credential stuffing attacks that led to account takeovers (ATOs). Its bandwidth was saturated with malicious traffic, and successful attacks resulted in chargebacks and other fraud. This resulted in financial losses, customer churn and brand reputation damage.

Solution

The retailer implemented HUMAN Account Protection to detect and mitigate malicious bots across its e-commerce website.

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  • The solution solves for full-fledged ATO attacks in real-time, as well as stopping fraudsters using compromised credentials on websites and mobile app.
  • Account Protection leverages an expansive, dynamic and up-to-date database of compromised credentials that HUMAN gathers from its unmatched visibility into the internet. The HUMAN platform verifies the humanity of more than 20 trillion interactions each week and sees 3 billion each day. This allows us to zero in on compromised credentials that are actively in use, rather than an outdated list of credentials stolen in past breaches.

RESULTS

Account Protection provides an early signal that cybercriminals are attempting to log in with stolen usernames and passwords. This enables the retailer to take mitigating actions ahead of ATO attacks, such as notifying users that their credentials have been breached and triggering a password reset. This yielded a number of results:

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