- Human Defense Platform
- New York City
- San Mateo
- Washington DC
- Tel Aviv
As a leading global retail brand with multiple brand properties, the retailer found itself under constant attack from malicious bots and sophisticated botnets. The unpredictable and ever-changing attacks often came from tens of thousands of IP addresses and thousands of virtual and physical machines or browsers across the globe.
Previously, the retailer had used a solution that generated too many false positives, which prevented real customers from shopping. To make matters worse, the previous solution was tied to a specific content delivery network (CDN) and could only be deployed over a specific infrastructure. This prevented the retailer from creating a resilient and diversified CDN infrastructure. The CDN product provided basic filtering capabilities and effectively stopped volumetric attacks like DDoS, but fell short when it came to stopping sophisticated bots targeting business logic.
The retailer then attempted to use in-house tools to tackle the bot problem. As the scope and diversity of advanced bot attacks grew, this became too expensive, time-consuming and technically challenging.
Within a day of implementing Bot Defender, the retailer experienced a major bot attack that targeted one of its largest brands. This was a sophisticated attack using bots that mimicked human user behaviors. Bot Defender identified the anomalous behaviors, mapped the attack, and blocked the bots. Over the course of the attack, Bot Defender maintained accuracy of over 99.996%, keeping false positives to the lowest level the retailer’s team had ever seen.
Based on this early success, the retailer deployed Bot Defender to protect its brand websites and mobile apps, rolling it out in a phased approach. The company considers Bot Defender to be a core part of their security and e-commerce solution stack and plans to utilize it on every brand property.