Indochino Protects Customer Experience and Online Revenue with HUMAN

Indochino has rapidly grown its customer base and bolstered its reputation through contracts with NFL franchises and celebrity customers. As the company’s popularity increased, so did bot attacks against its e-commerce portal. Malicious traffic slowed site speed, negatively impacted customer experience, and skewed key performance indicators (KPIs).

The Indochino IT team often worked around the clock to manually adjust rule sets in an effort to prevent account takeovers (ATOs). But without an automated bot management solution in place, the company was losing time, resources, and revenue. 

• Accuracy against sophisticated bots: Bot Defender uses a unique combination of behavioral analysis, predictive methods and intelligent fingerprinting to detect and mitigate bots with unparalleled accuracy. The machine-learning solution evolves in real time to stay ahead of increasingly sophisticated bot threats, while maintaining low false positive rates and preserving page load performance. 
• Seamless integration: Bot Defender’s open architecture can easily interface with any technology stack. This allowed Indochino to leverage its existing relationship with YOTTAA, a SaaS platform which helps online retailers and brands create faster websites that increase conversion rates and improve shopper experience. Bot Defender easily and seamlessly integrates with YOTTAA to provide unmatched security and performance.