Indochino has rapidly grown its customer base and bolstered its reputation through contracts with NFL franchises and celebrity customers. As the company’s popularity increased, so did bot attacks against its e-commerce portal. Malicious traffic slowed site speed, negatively impacted customer experience, and skewed key performance indicators (KPIs).
The Indochino IT team often worked around the clock to manually adjust rule sets in an effort to prevent account takeovers (ATOs). But without an automated bot management solution in place, the company was losing time, resources, and revenue.