HUMAN provides three levels of support to best fit your needs. All customers can access Essential Support, which includes support resources 24 hours a day, 7 days a week. We will work with you to resolve issues based on severity and provide you access to Technical Account Management to get you up and keep you running. You can upgrade to Advanced Support for those looking for enhanced support or Premium for the highest level of coverage. The top two levels provide faster ticket response times, a Named Technical Account Manager, customized success planning, scheduled business reviews, and more.