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“I would absolutely recommend HUMAN to any team that’s trying to battle bot traffic. The solution is invaluable in stopping the bots that can scrape or compromise our data. It minimizes false positives that can frustrate site users and waste our staff’s time and resources.”
Crunchbase makes over a billion calls to our API each year. Given the persistent threats to its data and site, Crunchbase deployed a bot defense product to guard against account takeover attacks and website scraping. However, the team soon realized that the product’s false-positive rates were far too high.
Legitimate users were flagged as malicious and forced to solve CAPTCHAs or blocked entirely, which frustrated users and reflected poorly on the company. The internal team spent significant time handling customer complaints, managing and remediating tickets, and helping resolve access issues. The company needed a new bot management solution that would block malicious bots without returning false positives.
By implementing Bot Defender, Crunchbase realized the following benefits: