Human Named A Leader
in The Forrester Wave™: Bot Management Software, Q3 2024
As HUMAN enters a new phase of evolution, we are pleased to announce we received top scores possible across nine criteria in The Forrester Wave™: Bot Management Software Report, Q3 2024.
The Top Scores HUMAN Earned:
1. Detection Models
Superior relative to others in this evaluation. The vendor has the elements required for an on-par score and differentiates based on range of model customization options and the customer's ability to self service adding and customizing models. The vendor provides clear, concise explanations of its models tailored to a non-technological audience. Reference customers validated the strength of detection capabilities.
2. Mobile App and API Protection
Superior relative to others in this evaluation. The vendor has the elements required for an on-par score and provides comprehensive, next-generation features such as SDKs for additional connected device types (e.g. Roku, Samsung) or the option to add mobile app shielding with the mobile SDK.
3. Out-of-the-box Reports and Dashboards
Superior relative to others in this evaluation. The vendor has the elements required for an on-par score and provides comprehensive, next-generation features such as out-of-the-box reports or dashboards that calculate the financial ROI of the bot management solution or provide industry benchmarks. User experience is superior for this set of features, and reference customers validated the strength of capabilities in these areas.
4. Customizable Reports and Dashboards
Superior relative to others in this evaluation. The vendor has the elements required for an on-par score and provides comprehensive, next-generation features such as suggesting new rules or ability to simulate a mitigation strategy before applying it. User experience is superior for this set of features, and reference customers validated the strength of capabilities in these areas.
5. Threat Research Team
Superior relative to others in this evaluation. The vendor has the elements required for an on-par score and differentiates based on the scale and scope of published research, the number and significance of takedowns, and the scope of community initiatives.
6. Feedback Loops
Superior relative to others in this evaluation. The vendor has the elements required for an on-par score and provides comprehensive, next-generation features such as ability to specify at a granular level what data to send to SIEMs and alerting tools. User experience is superior for this set of features.
7. Vision
Superior relative to others in this evaluation. The vendor has a comprehensive, differentiated, and well-articulated product vision that is ambitious to deliver effective differentiation and anticipates future strategic customer needs to significantly impact or lead the direction of this market.
8. Adoption
Superior relative to others in this evaluation. The vendor has the elements required for an on-par score and differentiates by offering use-case specific education or tools or by recommending training based on how customer is using the product.
9. Supporting Services and Offerings
Superior relative to others in this evaluation. The vendor has the elements required for an on-par score and differentiates through the breadth and tight integration of supporting products to support a deeper set of use cases for enterprise clients.